Reference Code | Code Definition | Next Steps |
---|---|---|
ADP000 | No issues found | No issues found. If you think you have a hardware issue, contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
CNW001 CNW003 CNW004 CNW005 CNW006 | There may be an issue with the Wi-Fi hardware. | Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
CNW007 CNW008 | No Wi-Fi networks were detected. Either there are no Wi-Fi networks in range, or the Wi-Fi hardware may be having an issue. | Run the test again in range of a Wi-Fi network. If this code appears a second time, further troubleshooting may be required. Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
NDC001 NDC003 NDC004 NDC005 NDC006 | There may be an issue with the camera. | Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
NDD001 | There may be an issue with the USB hardware. | Disconnect all external devices except keyboard, mouse, and Ethernet adapter. Run the test again. If this code appears again, further troubleshooting may be required. Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
NDK001 NDK003 NDK004 | There may be an issue with the keyboard. | Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
NDL001 | There may be an issue with the Bluetooth hardware. | Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
NDR001 NDR003 NDR004 | There may be an issue with the trackpad. | Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
NDT001 NDT002 NDT003 NDT004 NDT005 NDT006 | There may be an issue with the Thunderbolt hardware. | Disconnect external Thunderbolt devices and run the test again. If this code appears a second time, further troubleshooting may be required. Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
NNN001 | A serial number was not detected. | The computer requires service. Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
PFM001 PFM002 PFM003 PFM004 PFM005 PFM006 PFM007 | There may be an issue with the System Management Controller (SMC). | Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
PFR001 | There may be an issue with the computer's firmware. | Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
PPF001 PPF003 PPF004 | There may be an issue with the fan. | Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
PPM001 | There may be an issue with a memory module. | Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
PPM002 PPM003 PPM004 PPM005 PPM006 PPM007 PPM008 PPM009 PPM010 PPM011 PPM012 PPM013 PPM014 PPM015 | There may be an issue with the onboard memory. | Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
PPP001 PPP002 PPP003 | There may be an issue with the power adapter. | Disconnect the MagSafe power adapter from the computer and the power outlet, then reconnect. Run the test again. If this code appears a second time, further troubleshooting may be required. Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
PPP007 | The power adapter was not tested. | There may be an issue with the power adapter, or it may not be connected. To test the power adapter, reconnect it to the computer and the wall outlet. Run the test again. If this code appears a second time, further troubleshooting may be required. Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
PPR001 | There may be an issue with the processor. | Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
PPT001 | The battery was not detected. | Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
PPT002 PPT003 | The battery will need to be replaced soon. It is functioning normally, but holds less charge than it did when it was new. | Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
PPT004 | The battery requires service. The battery is not functioning normally, though you may not notice a change in its behavior or the amount of charge it holds. You can continue to use your battery before it’s checked without harming your computer. | You should first confirm this issue by running Apple Diagnostics over the Internet, which uses the latest diagnostic information. To do this, turn off your Mac by choosing Shut Down from the Apple () menu. Then press the power button to turn on your Mac. Immediately press and hold Option-D until Apple Diagnostics begins. If running Apple Diagnostics over the Internet confirms the issue, contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store. They'll tell you which service and support options are available. |
PPT005 | The battery is not installed properly. Shut down and discontinue use. The computer requires service. | Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
PPT006 | The battery requires service. The battery is not functioning normally, though you may not notice a change in its behavior or the amount of charge it holds. You can continue to use your battery before it’s checked without harming your computer. | Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
PPT007 | The battery needs to be replaced. The battery is functioning normally but holds significantly less charge than it did when it was new. You can continue to use the battery until you replace it, without harming your computer. | Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
VDC001 VDC003 VDC004 VDC005 VDC006 VDC007 | There may be an issue with the SD card reader. | Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
VDH002 VDH004 | There may be an issue with a storage device. | Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
VDH005 | Unable to start OS X Recovery. | Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
VFD001 VFD002 VFD003 VFD004 VFD005 VFD007
| There may be an issue with the display. | Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
VFD006 | There may be an issue with the graphics processor. | Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. |
VFF001 | There may be an issue with the audio hardware. | Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available.
|
제품 키는 Windows를 정품 인증하는 데 사용되는 25문자 코드입니다. 모양은 다음과 같습니다.
제품 키: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
정품 인증을 하면 가지고 있는 Windows 복사본이 Microsoft 소프트웨어 사용 조건에서 허용하는 것보다 더 많은 PC에서 사용되지 않았음을 확인할 수 있습니다.
제품 키의 위치는 Windows를 얻은 방법에 따라 다릅니다.
공인된 대리점에서 구입: 제품 키는 제품이 들어 있던 상자 안쪽의 레이블에 있습니다.
Windows가 설치된 새 PC: 제품 키는 PC에 사전 설치되어 있으며 PC는 자동으로 정품 인증됩니다. PC가 들어 있던 상자 안이나 PC에 부착된 COA(정품 인증서)에서 제품 키를 확인할 수 있습니다.
Microsoft 웹 사이트에서 디지털 복사본을 구입: 제품 키는 구매 후 받은 확인 메일에 있습니다. Microsoft 웹 사이트에서 Windows 10의 디지털 복사본을 구매한 경우 제품 키는 구매 후 받은 확인 메일에 있거나 디지털 권한으로 배포됩니다. 이 경우 제품 키를 받지 않습니다.
Windows 7 또는 Windows 8.1에서 Windows 10으로 무료로 업그레이드하는 경우: 제품 키 대신 Windows 디지털 권한을 받습니다.
Windows 10의 디지털 권한에 대한 자세한 내용은 Windows 10의 정품 인증을 참조하세요.
Windows 10을 정품 인증하는 데 문제가 있는 경우 Windows 10 정품 인증 오류에 대한 도움말 보기를 참조하세요.
제품 키를 찾을 수 없거나 Windows 정품 인증과 관련하여 추가 지원이 필요한 경우 정품 인증 문서로 이동하세요.